Privacy Policy

This Privacy Policy explains how CuraVet.ai collects, uses, stores, and shares information when you use our website, dashboard, and related services.

It applies to account owners, invited team members, and other authorized users who access the platform.

We collect information you provide directly, such as account details, profile data, billing details, and content uploaded to the platform.

This may include case metadata, recordings, transcriptions, notes, template usage, and workflow-related operational data.

We may also collect technical information such as device type, browser details, IP address, and usage metrics to maintain service quality and security.

We use collected information to provide, operate, and improve CuraVet.ai features, including transcription and AI-assisted documentation.

We also use data for account support, billing, subscription management, system diagnostics, security monitoring, and abuse prevention.

Where appropriate, we use aggregated or de-identified usage trends to improve reliability and product performance.

Depending on your location, legal bases for processing may include contractual necessity, legitimate interests, legal compliance obligations, and consent where required.

When consent is used as a legal basis, you may withdraw consent in accordance with applicable law.

We do not sell personal information. We may share data with trusted service providers who process data on our behalf, such as hosting, analytics, and payment processors.

We may also disclose information when required by law, to respond to lawful requests, or to protect rights, safety, and platform integrity.

If ownership of the business changes through merger, acquisition, or asset transfer, data may be transferred as part of that transaction subject to applicable law.

We retain data for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary based on account status, plan type, and regulatory requirements.

Where feasible, we may delete or anonymize data when it is no longer required for the purposes described in this policy.

We implement reasonable technical and organizational safeguards designed to protect your information.

No method of transmission or storage is fully secure, and users remain responsible for securing their own credentials and endpoint devices.

Security controls may include access restrictions, encryption in transit, monitoring, and incident response processes appropriate to platform risk.

Your information may be processed in countries other than your own depending on service infrastructure and provider locations.

When required, we use appropriate safeguards for international transfers under applicable data protection laws.

You can request updates or corrections to your account information and may request account deletion subject to legal or operational constraints.

Depending on your jurisdiction, you may have additional rights over personal data, including access, deletion, and objection to processing.

You may contact us to exercise rights requests, and we may verify identity before fulfilling requests as required by law.

CuraVet.ai is intended for professional and business use and is not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

We may revise this Privacy Policy from time to time. Material changes will be reflected on this page with an updated effective date.

For privacy-related questions, contact us at privacy@curavet.ai.